Quality Assurance

At NCC, we are committed to providing high quality service and continuous improvement. We maintain certifications and appraisals of our quality management and assurance programs, while tailoring the service experience to meet the unique needs of each customer.

ISO 9001 Quality Management

Quality Policy: National Capitol Contracting (NCC) is committed to providing high quality services and products to our public and private sector customers. NCC is committed to understanding and fulfilling customer requirements, continually improving our processes and meeting or exceeding their expectations for customer service.

ISO 20000-1 IT Service Management

NCC provides high-quality software solutions services, communication, audiovisual and multimedia solutions, and IT staffing services to meet the individual needs of our customers.

CMMI SVC Maturity Level 3

At an appraisal of Maturity Level 3, NCC performs at a “defined” level where processes are well characterized and understood and are described in standards, procedures, tools, and methods. Our rigorous and robust processes ensure our practices are sustainable and aligned to satisfying our customers’ dynamic requirements.