In March 2011 NCC began what we anticipate will be a strong and lasting relationship with another federal agency when we were awarded a five-year contract with the Department of the Treasury’s Office of the Comptroller of the Currency (OCC), located in the heart of Washington D.C. NCC will provide audiovisual support services such as system configuration and trouble-shooting, inventory maintenance, equipment set-up and monitoring, and user support for on-site events and daily operations at the OCC’s headquarters, as well as coordination support for the lighting, sound system, backdrop, and all other set-up requests for large-scale, high-profile OCC meetings.
While NCC already has extensive experience supporting mission-critical systems, this contract provides an opportunity to further expand our audiovisual capabilities by adding a face-to-face customer experience with the client. With 40% of the OCC’s approximately 15,000 meetings per year utilizing audiovisual equipment, it was imperative that we assign a dedicated and talented technician who could ensure that all systems run smoothly so that OCC employees and visitors can focus their attention on the content of their meetings. NCC chose industry veteran Eugene Marquis to take on the responsibility of providing daily on-site support at OCC headquarters.
Eugene brings to OCC and the NCC team eleven years of experience as an Events Management A/V Specialist from his previous position with the National Institutes of Health. Whether he was greeting attendees at NIH or setting up presentation slides, installing video conference equipment or assisting users in operating technology to bring down meeting costs, Eugene has demonstrated his ability to provide on-site conference center support. His strong technical skills combined with his commitment to superior customer service will be applied to benefit OCC staff at their headquarters. NCC is delighted to welcome Eugene to the NCC team and the OCC to our client community. Stay tuned for future updates on his work at their headquarters.